CS Week eNews Has a New Format!
View IUCX Short Takes Below-
Now On-Demand:
The Ins and Outs of LIHEAP
(Low Income Home Energy Assistance Program)
Presented by Katrina Metzler, NEUAC Executive Director
Things look a little different?
Learn why CS Week has now changed to Innovate UtilityCX.
Encompasses an annual Webinar series, on-site Sunrise Event and Conference Workshop.
More Information Coming Soon!
Women in Utilities
Find out more about webinars and podcasts, as well as upcoming content.
More Information Coming Soon!
On-Demand Content
Includes monthly Short Takes, quarterly Newsline, and annual Conference Program. IUCX also offers publishing services to aspiring utility authors.
More Information Coming Soon!
Publications & Publishing
Programs & Resources
WHY ATTEND
IUCX in Numbers
49+
Years Leading the Industry
320+
Utility Companies Represented Annually
130+
Exhibitors From Around
the World
2,000+
Conference Attendees Annually
What Attendees Say About Us
Overall, this was an excellent event. Outstanding job of selecting topics that represent real-world utility issues that we are currently dealing with.
Conference Attendee
This event was set up perfectly to network and discuss common problems. Great topics, the pace was great, and the speakers were interesting.
Executive Summit Attendee
Really enjoyed my first Key Accounts Forum. It was a great value and one of the best conferences I have been to on my 23 years of going to utility conferences. Thank you!
Key Account Forum Attendee
Tune In To IUCX
View our most recent videos, and garner a deeper perspective of IUCX.
FAQs
Why did CS Week rebrand to IUCX?
Learn more about the rebrand from CS Week to Innovate UtilityCX here.
Where can I find legacy CS Week Content?
If you are in need of CS Week/Legacy Content please contact communications@iucx.org
When and where can I register for upcoming events for IUCX?
Look for more content and registration details beginning in September/October.
Where can I find information on sponsorships/exhibitors?
Visit Sponsors/Exhibitors under Conference 2025 for information and the 2025 Prospectus! Then reach out to Shawnna Ansley to secure your spot in Phoenix, AZ!
Welcome to
The premier utility customer service
learning and networking leader.