CIS Collaborative
Join the IUCX CIS Collaborative, a peer-driven forum that brings utilities and solution partners together to share insights, best practices and real-world lessons from CIS initiatives. Learn from utilities that have planned, implemented, upgraded or stabilized CIS platforms, including those exploring SaaS-based CIS solutions, and discover the value of collaboration through open, experience-based discussion.
Venue Executive
Patrick Hooper, IT Director, Con Edison
CIS Collaborative Leadership
Jason Decker, VP Customer Channels & Financial Ops, Exelon
Michael Dooley, Dir, Billing, Payments & Meter Data, Eversource
Lisa Maealiuaki, Principal Technical Applications Supv, Town of Queen Creek
Chelsea McCracken, VP, Customer Ops, MidAmerican Energy
David Siedlecki, Sr Mgr, Strategic Planning, ComEd
CIS Collaborative Agenda
September 23, 2026 | Kraken HQ | 99 Hudson St | New York City, NY 10013
September 24, 2026 | Con Edison HQ | Edison Room | 4 Irving Place | New York City, NY
September 24 | Afternoon
1:15 pm – 2:30 pm | Session 3
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Post CIS Go-Live - Integrating Your Modern CIS within a Customer Technology Ecosystem
2:30 pm – 2:45 pm | Break
2:45 pm – 4:00 pm | Session 4
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Agentic AI Implementation in Customer Operations- Building Your Data Foundation
September 24 | Morning
Con Edison HQ | Edison Room | 4 Irving Place | NYC, NY
8:00 am – 9:00 am | Continental Breakfast
9:00 am – 9:05 am | Welcome
9:05 am – 9:30 am | Keynote Speaker: The Importance of Executive Sponsorship
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Michael Murphy, VP, Customer Ops, Con Edison
9:30 am– 10:45 am | Session 1
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CIS Planning - The Value of Phase 0
10:45 am – 10:50 am | Break
10:50 am – 12:00 pm | Session 2
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CIS Implementation - How to Perform Parallel Billing
12:00 pm – 1:15 pm | Lunch (Provided onsite)
September 23 | Evening
Kraken HQ | 99 Hudson St | NYC, NY 10013
5:30 pm – 7:00 pm | Happy Hour Meet & Greet
Other IUCX Events
Not included with FlowForward | Separate Registration Required:
Who Should Attend?
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Utilities that are planning, implementing, upgrading or stabilizing a CIS
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Managing large-scale customer system transformations
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Ongoing planning and management for SaaS-based CIS
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Seeking peer validation on strategies, risks and outcomes
Why Attend
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Benchmark your CIS journey against peers
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Gain insights that improve project planning and execution
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Access ongoing peer discussions beyond the conference
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Build trusted relationships across the utility community
Upcoming Events/Meetings
CIS Collaborative - $695 | Tuesday, April 27, 2027
CIS Collaborative is available for Utility Registrants and Sponsors only.
This single-day pass includes:
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CIS Collaborative Access
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Breakfast, Lunch and light snacks
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IUCX's Networking Reception & Exhibit Hall Access (Tuesday Only)
Plus:
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Virtual Meetings/Digital Community
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Become a member of the CIS Collaborative - Contact events@iucx.org
Concluded: New York Forum | September 23 & 24, 2026
Utility leaders from across North America joined for the inaugural CIS Collaborative New York Forum, a utility-led event dedicated to Customer Information System strategy, implementation, and innovation. Hear directly from Con Edison, American Water and Exelon as they share real-world experiences, lessons learned and best practices while networking with peers facing similar challenges.