IUCX Conference 2026 — Leading Utility Customer Experience Event
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In-Person | April 14-16, 2026
Tampa Convention Center, Tampa, FL
Experience the IUCX Conference 2026 — the industry’s leading utility customer experience event, where professionals from electric, gas, water, and wastewater utilities gather to learn, connect, and innovate. Taking place at the Tampa Convention Center, this three-day expo, workshop, and networking experience is designed for utility professionals committed to improving customer satisfaction, operational performance, and digital transformation.
What is IUCX Conference 2026?
The IUCX Conference 2026 is a three-day utility customer experience and innovation conference uniting utility professionals across electric, gas, water, and wastewater sectors. Attendees gain knowledge on operational excellence, digital transformation, customer engagement strategies, workforce transformation, and real-world AI integration.
What to Expect:
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Keynotes on industry trends & innovation
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Practical workshops and education sessions
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Exhibit Hall with leading solutions
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Networking receptions & special events
More About Conference
General Session
Designed for broad-based learning, general sessions cover utility trends, leadership insights, and sector challenges. These sessions set the stage for deep learning and high-impact takeaways.
Schedule Outline
Friday
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No Conference Events
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AM | Depart from Hotel
Who Should Attend the IUCX Conference 2026?
• Utility CX professionals and leaders
• Contact center operations teams
• Billing, payments, and collections specialists
• Digital transformation and analytics teams
• Utility solution partners and sponsors
• Senior executives seeking industry insights
Add-On Sessions & Programs
Deep Dives
Intensive sessions focused on core challenges in utility operations and CX strategies for immediate business impact.
Women in Utilities Event
A women-focused leadership program designed to promote diversity, mentorship, and professional development for women across the utility industry.
CIS Collaborative & Other Add-Ons
and celebrate the...
50TH
Year of Conference!
Why Attend the 2026 Utility CX Conference?
This conference is the must-attend utility event of the year for customer service and customer experience professionals. Participants return with fresh strategies, actionable insights, and measurable improvements in operational results. Topics range from AI trends and workforce optimization to meter-to-cash experience improvements and digital engagement best practices.
Top Reasons to Attend
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Latest CX Innovation – Expert perspectives on utility customer engagement
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Hands-On Learning – Workshops covering billing, contact centers, analytics, and digital transformation
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Networking Opportunities – Connect with industry leaders, peers, and solution providers
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Exhibit Hall Insights – Explore cutting-edge tools and technologies
Exhibit Hall Experience
Step into the 100,000+ sq. ft. Exhibit Hall — an interactive hub for networking, technology exploration, and solution discovery with leading providers in utility CX innovation.
Networking Receptions & Special Events
Evening receptions and unique events that facilitate meaningful connections.
Dream Prize Giveaway & Scavenger Hunt
Fun engagements with networking and rewards.
Frequently Asked Questions
The Innovate UtilityCX Conference 2026 is the premier utility customer experience conference, bringing together utility professionals to share insights, learn new CX strategies, and explore cutting-edge solutions.
April 14–16, 2026, at the Tampa Convention Center, Tampa, Florida.
Utility CX leaders, operations teams, solution partners, managers, and executives focused on improving utility service excellence.
Meter-to-cash best practices, digital engagement, billing innovation, workforce transformation, analytics, and more.
Yes — receptions, exhibit hall meetups, and special events are included.
Optional add-ons like Deep Dives and Women in Utilities Sunrise Event are available.
Click the Register Now button or visit the IUCX registration section for tickets and add-ons.