Executive Summit |
In-Person Event | April 13 & 14, 2026
Tampa Marriott Water Street | Tampa, FL
An exclusive, invitation-only gathering designed by and for C-level utility leaders. Centered on strategy, customer experience and organizational culture, the Summit provides actionable insights that drive customer-first initiatives. Executives return year after year to exchange ideas, strengthen collaboration and sustain the high-value relationships that shape the future of the utility industry.
2026 SPONSORS
CONTENT THAT DELIVERS
Executive Summit uses interactive formats—like panels, keynotes, polling and small-group discussions—to tackle pressing and emerging utility issues, including:
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AI’s impact on operations, CX and workforce
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Crisis management during outages, disasters and cyberattacks
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Engagement strategies for underserved communities
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Load growth, demand response and infrastructure challenges
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Workforce recruitment, development and retention
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Modern customer service across cultures and generations
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Innovative solutions to enhance customer engagement
Registration
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Executive Summit is a pre-conference event on Monday and Tuesday.
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Conference 2026 (Tuesday - Thursday) requires a SEPARATE registration.
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Attendees who register for both Executive Summit and Conference enjoy a discount.
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Many also register for Wednesday’s Women in Utilities Sunrise Event.
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Need help with registration? Visit our Help Center.
2026 Sponsors:
Connie McIntyre
Venue Executive
Sheila Pressley
Venue Executive
Executive Leadership
Jassi Arora, VP, Infrastructure & Cloud Services, Pacific Gas & Electric
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Joel Austin, SVP & Chief Digital Officer, Oncor
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Luz Aviles, VP, Customer Service, OUC - The Reliable One
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James Barnes, CCO, City of Tallahassee, FL
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Chimaobi Chijioke, VP, Customer Services, Georgia Power
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Alex Chiang, VP, Customer Solutions & Experience, Manitoba Hydro
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Katy Cook, Dir, Transformation, CIS Strategy, Liberty Algonquin Business Services
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Timothy Davis, VP, CX, Energy Services & CCO, Memphis Light, Gas and Water
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Janette Espino, VP, Customer Ops, Orange & Rockland
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Jeff Farney, SVP, IT, Southwest Water Company
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Franklyn Frederickson, VP, CX, Minnesota Power
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Spencer Gill, VP, Customer Service, Hydro One Networks
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Lisa Hale, VP, Customer Services, Lincoln Electric
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DeAnna Hardwick, Interim EVP, Customer Strategy, CPS Energy
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Latisha Hill, CCO, Avista Corporation
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Kerry Hogan, VP, CX, Southern Company Gas
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David Johnson, VP, Customer Care & CCO, PSEG New Jersey
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Vanessa Kisicki, Associate GM & Chief Customer Exec, Salt River Project
Tanis Kozak, VP & GM DE Residential, Direct Energy
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Jared Lawrence, CCO & SVP, Customer Group, Eversource
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Julie Lupinacci, CCO, Hydro Ottawa
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Dave McKendry, Sr Fellow, Electricity Canada
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Penni McLean-Conner, EVP, CX & Energy Strategy, Eversource
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Dawn Mehrer, VP, Corp Services & Technology, Fortis BC
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Lorene Miller, VP, Customer Service Ops Div, Southern California Edison
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Jill Morrison, Chief Customer Care Center, Hampton Roads Sanitation District
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Kerry Overton, Deputy GM, Austin Energy
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Corry Poole, VP, Retail Mass Mkt & CX, ENMAX
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Jonathan Porter, SVP, Customer Ops, Alabama Power Company
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Sheila Pressley, CCO, JEA (Retired)
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Karen Sparkman, VP, CX, Tampa Electric
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Rhonda Reaves-Smith, VP, Customer Service, Kissimmee Utility Authority
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Monica Whiting, VP, CX & CCO, APS
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Gillian Wright, SVP & CCO, SoCal Gas
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Mark Wyatt, IUCX Board Member
Dave Tomlinson, Venue Exec, IUCX
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James Barnes, CCO, City of Tallahassee, FL
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Kerry Overton, Deputy GM & CCO, Austin Energy
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Johnetta Hinson, Exec Dir, Customer Service, Kansas City BPU
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Harold Lane, Enterprise Citizen Engagement Mgr, City of Tallahassee
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Elaine Veselka, VP, Customer Acct Mgmt, Austin Energy
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Joe Tellez, CTO, Tacoma Public Utilities
Dave Tomlinson, Venue Exec, IUCX
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Katy Cook, Dir, Transformation & CIS Strategy, Liberty Utilities
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Quisha Light, Dir, Customer Service, City of Portland, OR
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Jeff Farney, VP, IT, Southwest Water Company
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Jeffrey Jones, Water Meter Program Mgr, Charlotte Water
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William Kephart, Dir, Utility Customer Ops, Veolia Water America
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George Rofail, Interim AGM Customer Services Div, LA Dept of Water & Power
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Janice Tinsley, Deputy CEO, Customer Service, Suffolk County Water Authority
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Jill Morrison, Chief Customer Care Ctr, Hampton Road Sanitation District
Other IUCX Events
Not included with Executive Summit | Separate Registration Required: