Why Attend
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Explore the future of water utilities – infrastructure, digital transformation, and CX innovation.
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Connect with peers and leaders driving excellence and sustainability.
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Gain actionable insights from real-world case studies.
Registration Concluded
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Geared toward Water Utility Professionals
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Begins Wednesday, includes lunch, and ends with the Wednesday IUCX Networking Reception.
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FlowForward runs concurrently with Conference 2026 and is now only available with FlowForward (Single Event) registration.
Keynote Speaker: Ted Henifin, Third Party Interim Manager, JXN Water will discuss the challenges in leading a Mississippi water utility through lead pipe and water quality issues and how the industry can address challenges going forward.
Sponsored By:
Jill Morrison
Venue Executive
Dir, Customer Care, HRSD
Susan Crosby, Deputy Revenue Commissioner for Water, City of Philadelphia, PA
Matthew Prine, CCO, American Water
Shanna Williams, Customer Service Division Mgr, Tacoma Public Utilities
Jayne Fritts, Dir, Customer Service, AWWU
Nemanja Kuzmanovic, CS Administrator, City of Clearwater, FL
FlowForward Leadership
Other IUCX Events
Not included with FlowForward | Separate Registration Required:
FlowForward
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In-Person | Event Concluded
FlowForward: Advancing the Future of Water Utilities
Explore infrastructure innovation, digital transformation, and customer experience strategies shaping the next generation of water utilities. Connect with industry leaders and gain actionable insights from real-world case studies.