Innovate UtilityCX — The World’s Premier Utility Customer Experience Conference & Education Hub
Empowering Utility Leaders with CX Innovation, Benchmarking Insights, & Professional Networking.
Welcome to Innovate UtilityCX (IUCX) — where utility customer experience professionals gather for cutting-edge insights, industry benchmarking, meter-to-cash optimization strategies, and transformative service models.
Advance Your Utility Customer Experience (CX)
Innovate UtilityCX brings together utility leaders, customer service professionals, and industry partners at the forefront of utility customer experience, benchmarking, training, and innovation.
Whether you’re focused on meter-to-cash processes, digital engagement, or workforce transformation, our utility CX events and learning resources empower you to lead change.
Why Utilities Choose Innovate UtilityCX
Comprehensive Utility Customer Experience Education & Networking
-
Annual Utility CX Conference — Deep dive into customer service strategy, digital transformation & utility operations.
-
Benchmarking & KPI Programs — Data-driven insights to elevate utility performance.
-
Professional Training & LeadNext Mentorship — Build capabilities across meter-to-cash and contact center teams.
-
Webinars & Publications — Ongoing learning through multi-channel CX resources.
Excellence Awards — Recognizing benchmark utility achievements.
Upcoming 2026 Events & Education
Utility CX Programs Designed for Every Career Stage
Our Programs & Resources
Why Attend Innovate UtilityCX Events
Attend the Ultimate Utility CX Experience
Join thousands of utility professionals and decision-makers to:
-
Proven Industry Leadership – 50+ years empowering utility professionals.
-
Peer-Driven Networking – Connect with 320+ utilities and 2,000+ CX leaders.
-
Real World Best Practices – Learn what works in customer contact, billing, outage communication & more.
WHY ATTEND
IUCX By the Numbers
50+
Years of Leadership
320+
Utilities Represented
130+
Exhibitors
2,000+
Annual Attendees
What Attendees Say About Us
Overall, this was an excellent event. Outstanding job of selecting topics that represent real-world utility issues that we are currently dealing with.
Conference Attendee
This event was set up perfectly to network and discuss common problems. Great topics, the pace was great, and the speakers were interesting.
Executive Summit Attendee
Really enjoyed my first Key Account Forum. It was a great value and one of the best conferences I have been to on my 23 years of going to utility conferences. Thank you!
Key Account Forum Attendee
Tune In To IUCX
View our most recent videos, and garner a deeper perspective of IUCX.
FAQs
What is IUCX?
Innovate UtilityCX (formerly CS Week) is the premiere Utility Customer Service and Experience learning and professional networking events leader with a worldwide, respected reputation.
When/Where are the 2026 Live Events?
Join us in April 13 - 16, 2026 at the Tampa Convention Center in Tampa, FL for our annual events!
How can I register for upcoming events for IUCX?
Online Registration is now open for upcoming events. For registration details, click here.
Where can I find information on sponsorships/exhibitors?
Visit Sponsors/Exhibitors under Conference 2026 for information and the 2026 Prospectus! Then reach out to Shawnna Ansley to secure your spot in Tampa, FL!
Frequently asked questions
Learn, Connect & Lead — Subscribe Today
Stay Connected with Innovate UtilityCX
Get exclusive access to utility CX insights, event updates, and research resources.
Welcome to
