Conference 2025
What Brings Attendees to Conference?
The number one reason attendees come to IUCX's Annual Conference is robust content. IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and the world. Two days filled with meter-to-cash process content, topical and trending industry programs/offerings and utility role models at every stage in their CX journeys.
GENERAL SESSIONS
General Sessions provide a central gathering place for attendees to get oriented and motivated. Hosted by CEO Rod Litke, Wednesday’s General Session will feature a keynote speaker who is well-acquainted with IUCX’s audience. Thursday’s Session will introduce an executive from our host utility, SRP, plus the presentation of the 2025 Excellence Awards. Join us early for continental breakfast!
EXHIBIT HALL
Exhibitors fill the 100,000+ SF Exhibit Hall, which functions as a daily destination for networking, fun, food and beverages as well as learning about the most current industry products, services and information.
Conference 2025 AGENDA OVERVIEW
Registration
7:00 am - 6:00 pm
Exhibit Hall Hours
1:00 pm - 6:00 pmAttendee Orientation
3:15 pm - 3:45 pm
Welcome Reception
4:00 pm - 6:00 pmDeep Dives*
(*Separate Registration Required)
8:00 am - 2:30 pm
Registration
6:45 am - 6:00 pm
Women in Utilities Sunrise Event*
(*Additional Registration Required)
6:45 am - 8:00 am
Continental Breakfast
7:15 am - 8:00 am
Opening General Session,
Keynote Speaker, and Expanding Excellence Awards
8:00 am - 9:15 am
Exhibit Hall Invitation-Only Consultations/Demos
9:15 am - 11:15 amSession 1 Workshops
9:30 am - 10:30 am
Session 2 Workshops
10:45 am - 11:45 am
Exhibit Hall Hours
11:15 am - 6:00 pm
Exhibit Hall Lunch
12:00 pm - 1:00 pm
Session 3 Workshops
2:00 pm - 3:00 pm
Session 4 Workshops
3:15 pm - 4:15 pmNetworking Reception
4:30 pm - 6:00 pm
1st Level | Exhibit Hall CContinental Breakfast
7:15 am - 8:00 am
General Session, Keynote Speaker and Expanding Excellence Award Presentations
8:00 am - 9:15 am
Session 5 Workshops
9:30 am - 10:30 am
Exhibit Hall Invitation Only Consultations/Demos
9:15 am - 11:15 amSession 6 Workshops
10:45 am - 11:45 am
Exhibit Hall Hours
11:15 am - 3:30 pm
Exhibit Hall Lunch
12:00 pm - 1:00 pm
Session 7 Workshops, Sponsor Solutions and Excellence Awards
1:15 pm - 2:15 pmDessert Reception
2:30 pm - 3:00 pm
Dream Prize Giveaway Drawings
3:00 pm - 3:30 pm
Session 8 Workshops
3:45 pm - 4:45 pm
Thursday Night Special Event
7:00 pm - 10:00 pm
Dream Prize Giveaway
Thursday afternoon, the Exhibit Hall becomes a must-attend, SRO location. Join us at Booth #639 for the Dream Prize Giveaway drawings at 3 pm. This year, 11 utility winners will be selected from complete cards in the golden cage to receive versatile gift cards ranging from $500 to $10,000! Utility winners may also donate their card value to three well-known charitable organizations. Start dreaming now of the ways you’ll spend your win – travel, technology, selfie gifts, vacations! Back for 2025 by popular demand, it’s your dream on our dime!
One
$10,000 drawing
Two
$5,000 drawings
Three
$1,500 drawings
Five
$500 drawings
WORKSHOPS
IUCX’s Conference Workshops remain a magnet for attendees. Wherever your customer service operations land on the maturity spectrum, Workshops offer a wide range of experiences and approaches. IUCX provides dynamic tracks that follow the Education Pillars: Billing & Payments, Contact Center, Credit & Collections, Customer Advocacy, Digital Engagement, Disruptors, Field Services, Leadership Development and Strategies & Analytics. Find solutions to your systems, improve your current processes and find out more from our knowledgeable sponsors during Sponsor Solutions workshops!
CONFERENCE ACTIVITIES AND ADD-ONS
Complimentary with Conference Registration:
Attendee Orientation
Wednesday & Thursday General Sessions with continental breakfasts
Workshops
Receptions in the Exhibit Hall (includes hors d'oeuvres and drinks):
-
Tuesday: Welcome and First-Time Attendee Receptions
-
Wednesday: Networking, Canadian, and LeadNext Receptions
Wednesday & Thursday's Luncheons
Dream Prize Giveaway Drawing
Scavenger Hunt (Includes Prizes)
Thursday Night Special Event
Additional Registration Required:
Deep Dives | Women In Utilities Sunrise Event
Need help with registration? Visit our Help Center.
