Deep Dives
MAY 6, 2025 | PHOENIX CONVENTION CENTER | PHOENIX, AZ
Focused Topics + Utility Sharing = Excellent Take Home Information
Its title tells the tale. Deep Dives means going below the surface and digging deeper to answer the W questions: who, what, when, where, why and how of utility customer service operations. Deep Dives promote sharing and comparing by utility professionals because the timely topics get them talking, the thing they tell us they love best about IUCX. Deep Dives are set for Tuesday.
Billing & Payments
Examines all categories and types of customer billing (residential, commercial, industrial, wholesale), bill print and all issues related to payments and financial operations across all channels.
CONTENT
IUCX Planning Committee members and utility leaders facilitate each Deep Dives. They identify category hot button topics, challenges, issues, trends and success stories to spark discussion at tabletops and across rooms. Sponsors collaborate in a category-focused panel presentation by adding solutions and partnering assistance. Topics for Deep Dives category agendas will be available in 2025 Program and posted online by January.
AGENDA
All Deep Dives share the same agenda, though times may shift slightly depending on each category’s group dynamic.
7:15 am – 8:00 am
8:00 am – 10:00 am
10:00 am – 10:15 am
10:15 am – 11:55 am
12:00 pm – 1:00 pm
1:00 pm – 2:30 pm
Group Breakfast
Two Presentations and Discussions
Morning Break
Two Presentations and Discussions
Group Lunch
Two Presentations and Discussions
REGISTRATION
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Deep Dives is a pre-conference event on Tuesday and requires ADD-ON registration.
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IUCX Conference 2025 registration opens this fall.
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Attends are encouraged to remain with their registered Deep Dives; however, jumping to other categories’ presentations throughout the day is allowed.
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Many also register for Wednesday’s Women in Utilities Sunrise Event.
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Register 3+ attendees using the Utility Group Form and enjoy a price discount.
