ENGAGE311
Why Attend ENGAGE311?
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Learn best practices: Attendees gain exposure to new technologies, strategies and service models.
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Practical training insights: Many sessions focus on practical training, like digital service delivery, community engagement and performance management, that professionals can take back to their organizations.
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Collaboration opportunities: Attendees can share challenges and successes, often leading to partnerships or new ideas they can adapt for their own city or organization.
Whether you're from a small municipality or a large city, this is where the 311 community connects and grows. Need more information to support your registration? Get access to the ENGAGE311 White Paper below:
What to Expect?
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Content that Inspires: Keynote Speaker, Peer case studies and success stories, Breakout sessions focusing on your role in the call center, and virtual call center tours.
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Exhibit Hall: Visit our Sponsors and Exhibitors for product solutions that fit your 311's needs!
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Networking Events: Including ENGAGE311 Welcome Reception, IUCX Receptions and Thursday Night Special Event
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311 Awards of Excellence: Celebrate the top-performing 311 centers and individuals who go above and beyond in public service.
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311 Annual Survey: Take part in a survey covering staffing, call metrics, budgets and tech platforms. See how your center compares.
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Additional Value: Join webinar sessions year-round, featuring insights from 311 leaders across North America.
Registration
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ENGAGE311 begins Tuesday at 1:00 pm and ends with the IUCX Thursday Night Special Event.
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ENGAGE311 runs concurrently with Conference 2027 and is not included in ENGAGE311 registration. A discount for attending both is available.
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Many also add on registration for Wednesday’s Women in Utilities Sunset Event.
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Need help with registration? Visit our Help Center.
Sponsor and Exhibit
Sponsoring ENGAGE311 puts your company in front of key decision-makers in the 311 contact center industry. Sponsors get exclusive opportunities to present to a dedicated, engaged audience that returns year after year to discover the latest tools and solutions.
Want to exhibit at the top 311 event of the year? Let us help you connect with your ideal audience and boost your visibility.
2026 SPONSORS
Other IUCX Events
Not included with ENGAGE311 | Separate Registration Required:
ENGAGE311 Leadership
Kerry Overton
Venue Executive
Tom Lake
Steering Commitee Chair
Audrianna Anderson- City of Worcester, MA
Richard Castillo-City of Austin, TX
Melissa Douglas-City of Alexandria, VA
Tom Lake-
Village of Schaumburg, ILSue Pontarelli- City of Evanston, IL
Paula Stallcup- City of San Antonio, TX
Raquishela Stewart- City of Charlotte, NC
ENGAGE311: One Call, Many Solutions
This is the event for 311 pros, contact center leaders and local government game-changers. Over two-and-a-half action-packed days, ENGAGE311 connects you with the best in customer service, civic tech and community engagement. Learn what’s next in digital service delivery, open data, CX innovation and more—through smart sessions, hands-on showcases, and powerful peer connections. From frontline wins to system-wide strategy, you’ll leave with tools, ideas and momentum. Your next breakthrough starts with one call. Be there.