Executive Summit
What Brings Attendees to Executive Summit?
Executive Summit is designed for and by C-Level professionals who keep their pulse on the utility industry, other customer service leaders and cultural trends. Summit attracts those who are strategically oriented. Their integrated, enterprise-wide perspectives, often polished by Summit interactions, then get translated and implemented into their utility’s initiatives, policies, programs and offerings that create and sustain a customer-first focus. Summit attendees return year after year to nurture relationships that often last a career, because the breadth and depth of those connections are just that valuable.
CONTENT THAT DELIVERS
Utilizing a variety of presentation and engagement formats (tabletop discussions, smart phone polling/surveys, keynotes, deep-dive presentations and discussion panels), Summit topics target current challenges and horizon topics like:
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AI and its implications for utility operations, the CX and the workforce
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Crisis and outage management before, during and after weather events, cybersecurity attacks and natural disasters
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Engagement and programs for historically underserved demographics
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Increased load, demand response and their impacts on infrastructure and customer programs/offerings
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Attracting, recruiting, training and retaining a competent, motivated workforce
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Delivering effective customer service and a modern CX in light of generational and cultural differences
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Innovative offerings that reimagine customer engagement and bridge service gaps
WHO ATTENDS
Executive Summit is a "by invitation-only event" designed for executives, by executives committed to the utility industry.
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Chief Customer Officers
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Chief Technology/IT Officers
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Directors
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Vice and Senior Vice Presidents
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Deputy and General Managers
MONDAY NIGHT RECEPTION/DINNER
After a content-packed Day One, Executive Summit attendees relax together at a must-see setting for a sundown reception and dinner. Plans for Phoenix’s gathering are underway. Look for details in the 2025 Program.
INDUSTRY BREAKOUT SESSIONS
Following Summit, water and public power execs extend their time together in industry breakout sessions. Steering Committee members identify compelling topics, present their utility’s approach to the issue or challenge, and invite others to share their takes.
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Public Power Collaborative
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Water Customer Service Executive Council
Executive Leadership
Debbie Dennis
Venue Executive
Lisa Collins
Education Director & Event Manager
lcollins@iucx.org | 903-893-3214
Jassi Arora, VP, Infrastructure & Cloud Services, Pacific Gas & Electric
Joel Austin, SVP & Chief Digital Officer, Oncor
Luz Aviles, VP, Customer Service, OUC - The Reliable One
James Barnes, CCO, City of Tallahassee, FL
Chimaobi Chijioke, VP, Customer Services, Georgia Power
Alex Chiang, VP, Customer Solutions & Experience, Manitoba Hydro
Katy Cook, Dir, Transformation, CIS Strategy, Liberty Algonquin Business Services
Timothy Davis, VP, CX, Energy Srvcs & CCO, Memphis Light, Gas and Water
Janette Espino, VP, Customer Ops, Orange & Rockland
Jeff Farney, SVP, IT, Southwest Water Company
Franklyn Frederickson, VP, CX, Minnesota Power
Spencer Gill, VP, Customer Service, Hydro One Networks
Lisa Hale, VP, Customer Services, Lincoln Electric
DeAnna Hardwick, Interim EVP, Customer Strategy, CPS Energy
Latisha Hill, CCO, Avista Corporation
Kerry Hogan, VP, CX, Southern Company Gas
David Johnson, VP, Customer Care & CCO, PSEG New Jersey
Vanessa Kisicki, Associate GM & Chief Customer Exec, Salt River Project
Tanis Kozak, VP & GM DE Residential, Direct Energy
Jared Lawrence, CCO & SVP, Customer Group, Eversource
Julie Lupinacci, CCO, Hydro Ottawa
Dave McKendry, Sr Fellow, Electricity Canada
Penni McLean-Conner, EVP, CX & Energy Strategy, Eversource
Dawn Mehrer, VP, Corp Services & Technology, Fortis BC
Lorene Miller, VP, Customer Service Ops Div, Southern California Edison
Jill Morrison, Chief Customer Care Center, Hampton Roads Sanitation District
Kerry Overton, Deputy GM, Austin Energy
Corry Poole, VP, Retail Mass Mkt & CX, ENMAX
Jonathan Porter, SVP, Customer Ops, Alabama Power Company
Sheila Pressley, CCO, JEA
Karen Sparkman, VP, CX, Tampa Electric
Monica Whiting, VP, CX & CCO, APS
Gillian Wright, SVP & CCO, SoCal Gas
Mark Wyatt, IUCX Board Member
Dave Tomlinson, Venue Executive, IUCX
James Barnes, CCO, City of Tallahassee, FL
Kerry Overton, Deputy GM & CCO, Austin Energy
Johnetta Hinson, Exec Dir, Customer Service, Kansas City BPU
Harold Lane, Enterprise Citizen Engagement Mgr, City of Tallahassee
Susan Postans, VP, Customer Service, Kissimmee Utility Authority
Elaine Veselka, VP, Cust Acct Mgmt, Austin Energy
Joe Tellez, CTO, Tacoma Public Utilities
Dave Tomlinson, Venue Executive, IUCX
Katy Cook, Dir, Transformation & CIS Strategy, Liberty Utilities
Quisha Light, Dir, Customer Service, City of Portland, OR
Jeff Farney, VP, IT, Southwest Water Company
Jeffrey Jones, Water Meter Program Mgr, Charlotte Water
William Kephart, Dir, Utility Customer Ops, Veolia Water America
George Rofail, Interim AGM Cust Svcs Div, LA Dept of Water & Power
Janice Tinsley, Deputy CEO, Customer Service, Suffolk County Water Authority
Jill Morrison, Chief Customer Care Center, Hampton Road Sanitation District
REGISTRATION
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Executive Summit is a pre-conference event on Monday and Tuesday.
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Conference 2025 (Tuesday - Thursday) requires a SEPARATE registration.
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Attendees who register for both Executive Summit and Conference enjoy a discount.
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Many also register for Wednesday’s Women in Utilities Sunrise Event.
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Need help with registration? Visit our Help Center.
Other IUCX Events
Not included with Executive Summit | Separate Registration Required: