LeadNext is a year-long development partnership program between IUCX and utilities to advance training for high-potential supervisors/managers. Annual IUCX Conferences bookend the start and completion of each year’s program.
Fueled by strong coach-participant relationships, LeadNext’s curricula focuses on meter-to-cash processes, key customer programs, enhancing the CX plus interpersonal awareness and growth. Participants engage in monthly webinars, book reviews and time spent sharing and comparing their operations/programs/services with others. Two utility site visits are scheduled for the fall and spring to offer real-life examples.
Opening this summer, the 2025-26 LeadNext application season closes 3/3/25 or when all 14 slots are filled. Interested? Visit LeadNext to find out more information or connect with Lisa Collins at 903-893-3214.
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