Mark These 2025 ENGAGE311 Dates!

Call for Presentations Extended to 11/22/24 | Award of Excellence Applications Due 2/6/25

Call for Presentations Extended: Presentations by fellow customer service centers that showcase their initiatives, programs and successes are one of the top reasons why call center professionals attend ENGAGE311. Abstract submissions are welcome in these topics:

Budgeting Departmental Communications How to Implement 311 / Getting Started 311 Implementation Success Story Best Practices and Standards Community Engagement Boosting Traffic on Social Media Employee Engagement, Retention & Morale Training

Elements of 311 Websites Work/Home Balance Customer Service CRM Technology Changes Data Analysis Creative Uses for 311 Data to Solve City Issues Quality Assurance Technical Software New-to-Veteran Center Panel

Click Call for Presentations to get started! Have questions? Contact Eden Watson.

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Award of Excellence Applications: IUCX ENGAGE311 annually awards one centralized government customer service center that consistently demonstrates a customer-focused approach to improving local government. This year, an Individual Award of Excellence has been added to salute emerging leaders in this space.

The 2025 Awards of Excellence will be presented to the winner (and maybe a finalist!) on Wednesday at ENGAGE311 in Phoenix, AZ.

Consider submitting your center for well-deserved recognition! The winner and finalist receive industry-wide kudos and the chance to showcase their staff’s hard work, dedication, innovation and esprit de corp. Check out these digital application components and make plans to submit yours:

• Application Overview

• Customer Service Center Information

• Teamwork

• Value-Added Technology

• Data Usage

• Performance Metrics

• Service Levels

Visit the online 2025 ENGAGE311 Award of Excellence Application and Individual Award Nomination complete/submit and potentially make 2025 a banner year of achievement for your customer service center!