Southern Company Gas Welcomes LeadNext to Atlanta

Site visits to utility customer service operations are the hands-down favorite part of every LeadNext program year. On March 27, the 2024-25 class visited industry leader and influencer Southern Company Gas at their headquarters in Atlanta, GA.

The all-day agenda highlights included:

• Company overview

• Voice of the Customer: Meeting the Ever-Changing Customer Expectation

• CX Strategy: Delivering a World Class CX

• GAS Innovation Day presented by CX Culture Carriers!

• Digital Transformation: Strategy to Solutions

• Customer Onboarding

• Affordability and Customer Assistance Programs

• Leadership Development Programs

Kudos to these agenda participants and thanks to Southern Company Gas for the great learning opportunities and their Southern hospitality!

Jesse Killings Doris Yon Michelle Muhammad Kerry M. Hogan Sonia McCollum Marleen Metcalf Luke Houston

Angela Grant Tiffany Gilstrap Dalia Lucero Angel Williams Necole Viser CX Culture Carriers!

Interested in LeadNext? The Next Class Roster Is Still Open! IUCX Education Director Lisa Collins would love to connect with you soon to add your name as a 2025-26 Class Participant. Call her at 903-821-8675 or email her with your interest. Meanwhile, visit LeadNext to learn more and start your nomination process.

2025 Short Takes Sponsored by Teleperformance