Privacy Policy

1. LEGAL DISCLAIMER

This privacy policy (Privacy Policy) sets out the ways in which all members of IUCX (by which we mean Innovate UtilityCX, registered in the United States of America; and its subsidiaries; ‘ENGAGE311’, ‘Executive Summit’, ‘Key Account Forum’, ‘Deep Dives’, & ‘Women In Utilities’) may use your personal data.

2. PRIVACY POLICY - INTRODUCTION

In this Privacy Policy, ‘we’, ‘us’ or ‘our’ means Innovate UtilityCX entity with which you are interacting as detailed above. For example, Innovate UtilityCX entity organizing the event you are attending, or managing the website you are using. We will make it clear to you which entity this is; ‘the site’ means the IUCX website you are visiting or engaging with; and ‘you’ and ‘your’ means you, the person engaging with us, registering for our events or services or visiting our site.

By registering for one of our events, subscribing to our services, visiting our site, or otherwise interacting with us, we will process your personal data in accordance with this Privacy Policy and applicable data protection and privacy laws.

How you can contact us

Data Subjects:

Group Address: FAO the Data Privacy Officer, IUCX, Inc. 2612 W Lamberth Rd Ste 300, Sherman, TX 75092-5183 USA.

Email: info@iucx.org

4. HOW WE USE INFORMATION ABOUT YOU

We may use your information for the following purposes, depending on the relationship we have with you. Prior to submitting your personal data to us, we will provide you more specific information where necessary about how we will use your data, and link you to this Privacy Policy.

For sales and product/event inquiries

To provide you with information that you have requested from us, in relation to events and publications we run, or other services we provide (for example on-demand content online webinars and e-newsletters).

Legal Basis: By specifically requesting information from us, you are consenting to us using your personal data for the purposes of communicating such information to you.

General administration and organization of our events

As a Speaker, Exhibitor, Sponsor or Attendee to our events we may use your details for planning and logistics, to invoice you, to provide you customer service in relation to the event, and general administration of your attendance at the event. We may also share your personal data with other entities in Innovate UtilityCX for the purpose of assisting in the delivery of the event and/or provision of the applicable service.

Legal Basis: Where you have registered to attend or exhibit at an event, we need to use your personal data in this way to perform our contractual obligations.

To assess the activity of our attendees at our events

We assess how people move around and engage with our events. We do this using any apps you have activated or signed up to, and where you allow your badge to be scanned by exhibitors and staff at our events. We use this information for analytics, and to improve and enhance our events.

Legal Basis: It is our legitimate interest to monitor the location and engagement of our attendees at our events.

Live Event Feature Areas such as seminars and VIP areas

Where an event has a feature area such as a seminar or theatre, you may be asked to scan your badge on entry for the purpose of health and safety, analyzing attendance to improve and enhance events and share your data in some cases with the feature area partner or sponsor.

Legal Basis: When we scan your badge for entry to feature areas, we use legitimate interest for the purposes prescribed above.

If you wish your data to not be shared with a sponsor or partner of a feature area, advice will be given on how to notify us of your preference at the area entrance, dependent on the format of the feature area.

Enhance your Event experience.

For exhibitors and sponsors, we engage logistic partners to enhance your experience at our events, such as engaging stand builders, electricity providers, carpeting, furniture, WIFI providers etc.

Legal Basis: We may share your details with logistic partners acting on our behalf: (i) as and when required to enable the performance of the contract we have with you; or (ii) so they may inform you of relevant services offered by such preferred partners as approved by the event organizers using legitimate interest or consent if and when required under applicable data protection laws.

For Promotional Purposes

To keep in contact with you about other similar events or services of ours that may be of interest to you, send you newsletters, offers or other promotional emails that keep you up to date with our news, events and products that may be of interest or for research purposes after an event you have attended to analyze the effectiveness of our products and offerings to you.

Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on your implied consent or legitimate interests to promote you. The opportunity to opt out of future promotions will always be provided and you have the right to amend your communication preferences at any time (see Your Rights in sections 11 & 12.

Legal Basis: It is our legitimate interest to keep you up to date on similar events of ours you have attended or exhibited at in the past. Where we rely on legitimate interests in this way, we will always offer an unsubscribe option or a preference management tool on any marketing or research information we send you.

Online Event Content & Networking Platforms (including, without limitation, digital apps)

As part of your registration to fully Virtual (online) Events & to Live Events that offer online networking and content as an additional service, some of your registration data will be passed to our Networking Application Provider to create an account within the platform.

When entering an online event or content and networking platform you may engage in activities such as: visiting zones or rooms such as an online event space, exhibitor, or sponsor booth; downloading content; attend/view live seminars.

As a result of such activities the platform, IUCX (and any event partner, as may be applicable) may collect, collate and share your personal information and data about your movements and interactions whilst in the virtual event space with the relevant sponsor or exhibitor to allow them to engage with you, subject to applicable data protection laws.

Legal Basis: To provide this service to you, your data will be given to the platform provider. Your data will be protected by the platform provider and not commercialized by them. You have the right to access your data, as well as editing or deleting it through the tools provided within the mobile application or web platform.

Recordings

Photos and videos may be taken at our events, which may feature attendees, speakers, sponsors, or exhibitors. Where we have taken photos and videos at our events that feature you as an attendee, sponsor, or exhibitor, to the extent permitted by applicable data protection laws, those photos and videos may be used for promotional or, where applicable, commercial purposes. You have the right to withdraw the consent you have given at any time. This will not affect the lawfulness of any processing carried out by the Company before you withdraw your consent.

You can find out more information on the privacy notice provided at the time you submit your data to us or in your contract with us (if applicable).

Social Media

We may utilize your personal information to conduct advertising campaigns on various social media platforms like LinkedIn, Facebook, and Instagram. This is done to inform you about upcoming events or new products and to make sure that you only receive pertinent advertisements related to our products and services. To ensure that you are presented with ads that are relevant to your interests, we may also share your personal information with these social media platforms.

Through our company and brand pages, we have a presence on these social media platforms and collect personal information whenever you interact with us. It's important to note that these platforms may set cookies and other tracking technologies on your device both while you're on their pages and as you navigate away from them. The information collected may be shared with us for statistical purposes, to assess how users interact with our content on social media.

Please be aware that these social media platforms are solely responsible for how they handle your personal information. Information about how they collect and use your personal information, including instructions on how to disable cookies and other technologies, can typically be found in their respective privacy and cookie policies on their websites. We may also use your personal information for customer and prospect management, including analytics and product management.

5. WHO WE MIGHT SHARE YOUR DATA WITH

In certain circumstances we may share your personal information with:

Other entities in Innovate UtilityCX for specific purposes; for example, where they may assist in providing products and services to you, manage internal analysis of the usage of IUCX products and services, or offer relevant products and services which may be of interest. The relevant IUCX entity would only transfer data where an appropriate safeguard exists between the entities.

Selected third parties that we work with, where necessary for the purposes of delivering to you services that you request from us. For example, when you register to attend an event that we host, we may need to share your information with third party sub-contractors, service providers or other IUCX entities. They may include IT and marketing technology host suppliers, web and data hosting providers, mailing houses, ad servers, logistics and general service contractors, hotel/housing partners, freight forwarders, onsite health and safety partners, event registration partners, sales platform providers, communication tool providers, stand designers/builders/fitters, suppliers of sponsorship/marketing/PR collateral and other event collaboration partners.

Where we use such third parties, we enter contracts which ensure that the third party is obligated to provide at least the same level of data protection as Innovate UtilityCX entity entering that contract, and we take reasonable, appropriate steps to ensure that the contractor effectively processes the personal data in a manner consistent with this Privacy Policy and our internal policies relating to the protection of Personal Data.

Any other IUCX entity or selected third party for a specific purpose that you consent to our sharing your information with for promotional purposes (such consent will be sought prior to our sharing of this data).

Any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property, or safety of our employees or where such disclosure may be permitted or required by law.

We may share your personal information with third parties outside IUCX including the Securities Exchange in the event of a sale, merger, acquisition, partnership, joint venture, collaboration, or negotiations related to the same with respect to all or part of our business.

Some of our events and products are co-branded, co-delivered or sponsored by third party exhibitors or sponsors. We may share your details with these third party partners. Should we do so at live events, a clear notice will be provided that gives the opportunity to manage your preferences to such sharing as required by applicable data protection laws. The partner’s use of your details will be in accordance with their notice provided and its privacy policy and is not covered by this Privacy Policy.

6. BADGE SCANNING POLICY

Where you allow your badge to be scanned by an Exhibitor or Sponsor at one of our events your contact details will be transferred to the Exhibitor or Sponsor.

When you hand your badge to an exhibitor or sponsor for them to scan, you consent to your Personal Data being passed to the exhibitor or sponsor.

If you do not wish for your information to be passed on, please do not allow your badge to be scanned.

The third party's use of your details will be in accordance with its own privacy policy and is not covered by this Privacy Policy and may result in the transfer of your data outside of the countries IUCX operates in that have strong Privacy Legislation and Rights to territories with lesser data privacy regulations and data subject rights.

7. COOKIES

We use cookies to ensure that you get the most out of our site. Cookies are small text files which we store on the device you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your "session". Without that temporary cookie (which is not stored after you quit your browser), you would have to log on every time you access a new page.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings, please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all the functions of our websites.

8. THIRD PARTY CONTENT, SITES, AND CONTRIBTUIONS

Some of our websites may contain content and links to other websites or apps that are operated by third parties. We don’t control these third-party websites or apps (including whether they store cookies) and this Privacy Policy does not apply to them. Please consult the terms and conditions and Privacy Policy of the relevant third-party website or app to find out how that site/app collects and uses your information and to establish whether and for what purpose they use cookies.

9. HOW WE LOOK AFTER YOUR DATA AND HOW LONG WE KEEP IT

We use a variety of technological and operational security measures to protect your information against any unauthorized access to, unlawful use of, and modification and destruction of any personal data we store.

We will retain your information for as long as necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits. Where you have not participated, attended, or registered to attend or participate in one of our events, or otherwise engaged with us in five years, we will delete your data, unless we have an obligation to retain it for longer (for example for taxation purposes) .

Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorized access, we cannot always guarantee the security of information sent over the internet.

10. WHERE WE STORE YOUR INFORMATION

Some IUCX Websites, products and services are operated out of the United States. If you are in another jurisdiction, please be aware that information you provide to us, in relation to such websites, products and services, may be transferred to, stored, and processed in the United States.

By using these Websites or providing us with any information, you consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws are not as comprehensive as those in the country where you reside or are a citizen, such as the European Union. You understand that the US government can obtain access to the Personal Data you submit if necessary for investigative purposes (e.g., terrorism investigation). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We use appropriate and suitable safeguards such as EU Standard Contractual Clauses (EU Model Clauses) for transferring your Personal Data to the U.S.

12. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA - USA DATA SUBJECTS

California Privacy Rights

This section explains the rights of certain natural persons residing in the State of California (each, a “consumer”) may have under the California Consumer Privacy Act 2018 and such rules and regulations as may be adopted from time to time implementing and interpreting such Act (collectively, “CCPA”). The use of the term “personal information” does so as CCPA defines it, to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. However, personal information does not include publicly available, deidentified, or aggregate consumer information (which are all defined in CCPA). Also, the definition of “personal information” does not currently apply to the collection of personal information from job applicants, employees (whether you are our employee or any employee of our customers), business owners, directors, officers, medical staff, or contractors.

Where we act as a “business” under CCPA (meaning we determine the manner and reasons for why we process your personal information), we may be required to disclose additional information regarding the categories of personal information we collect, the sources where we obtain that information, the purposes for why we collect that information, who we share that information with, as well as whether we sell that personal information – all of which depends on the specific service being provided.

Depending on your relationship with us, we may have collected each of the above categories of Personal Information about you. In addition, we may have shared one or more of these categories of Personal Information with third parties during the preceding 12 months for the business purposes described in this Privacy Policy.

California Residents - How to contact us:

If you are a resident of California and are not a job applicant, employee/contractor, or employee/contractor of another company interacting with us in your job role, you have the right to request what category of personal information we collect about you, how we use that personal information, and the categories of third parties we disclose that personal information.

You also have the right to request that we delete your information.

To make a request, you can contact us at +1903 893-3214 and ask for the US Data Privacy Officer or by email to our Data Privacy Officer at info@iucx.org.

or in writing to: Innovate UtilityCX, Attention: Data Privacy Officer

2612 W Lamberth Rd Ste 300, Sherman, Texas, United States of America.

Please provide us enough information to verify your identity. We will use information you provide to us to verify your request. If we cannot initially verify your identity, we may request additional information to complete the verification process, such as, for example, a copy of your driver’s license and/or a recent utility or credit card bill.

California residents also have certain rights regarding the “sale” of “personal information” (as such terms may be defined by CCPA). California residents have the right to opt out of such “sale” of their “personal information” in accordance with CCPA by sending an email to our Data Privacy Officer at info@iucx.org or or in writing to: Innovate UtilityCX, Attention: Data Privacy Officer 2612 W Lamberth Rd Ste 300, Sherman, Texas, United States of America.

We will not discriminate against you because you have exercised any of your privacy rights under the CCPA.

3. INFORMATION WE MAY COLLECT ABOUT YOU

13. CHANGES TO THE THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updated privacy policies will be updated on the relevant event website and company websites or provided to you at your request.

Information you give us:

We collect any information you provide to us when you complete registration forms or provide us with your details over the phone; for example, when you register an account with us, register to attend one of our events (whether as a delegate, exhibitor, speaker or attendee) or subscribe to our mailing list. This information might include your name, address, email address, phone number, credit card information and other information relevant to the event or service that you’re registering for.

Information we collect about you:

Personal information refers to the types of personal information that may be collected and used, including:

Collection of information contained in any correspondence between you and us via contact forms on websites, and emails or telephone calls.

Through registration forms we may collect: contact details such as name, email address, postal address, and telephone number; educational, nationality and professional information; interests and business information, such as roles and responsibilities; survey information, comments, feedback, posts and any other content submitted; and payment information, such as a credit or debit card number or bank account details where registering for paid events or services.

Where we operate badged access in relation to any of our events, we may collect information about; your location in; and engagement, within the event. For example, for certain events access will be granted via a badge which holds your registration details including personal information. You will be required to use your badge to gain access to the event. In this situation we will collect information about when you enter the event and which exhibitors or sponsors you have engaged with.

We collect information about you visiting our website and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, pages you viewed and similar information. This information may be collected by a website analytics service provider on our behalf and/or may be collected using cookies. Please also read section below on Google Analytics. We also use cookies and pixels in our emails to track delivery and open rates, the results of which are stored against your email address and profile. For more information on cookies please refer to section on Cookies below.

We may collect publicly available information including names, job title, employer, telephone, social media and business email address contact details to allow us to send you information about our goods and services using our legitimate interest to do so pursuant to relevant data protection legislation. You can request to stop receiving such communications at any moment by using the unsubscribe links in the footer of the email or by contacting us directly.

Google Analytics

We use Google Analytics to better understand how visitors use our website and to improve our website's performance and user experience. Google Analytics is a web analytics service provided by Google LLC ("Google"), which uses cookies to collect information about website visitors. The information generated by the cookies about your use of our website, including your IP address, will be transmitted to and stored by Google on servers in the United States.

We use Google Analytics to track website usage and activity, including pageviews, time spent on the website, and other website behavior metrics. This information is collected anonymously and is not linked to any personally identifiable information. We use this information to improve our website's content, functionality, and user experience.

We may also use Google Analytics Advertising Features, such as Remarketing with Google Analytics, to display advertising on third-party websites to visitors who have previously visited our website. This is done by using cookies to identify previous visitors and show them targeted advertising. We may also use Google Analytics Demographics and Interest Reporting to understand the demographics and interests of our website visitors.

We respect your privacy and take appropriate measures to protect the information collected through Google Analytics. We do not share any personally identifiable information with Google, and we do not allow Google to use or share our analytics data for any purpose other than to provide us with analytics information. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf

Information we receive from third parties:

We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from us. For example, we may engage third parties to assist us with our online event registration systems or payment systems; these third parties will collect information directly from you on our behalf. We may also engage third parties to operate event websites on our behalf; these entities will collect information directly from you about your visits to the website on our behalf.

We may also receive information about you from third parties where you have consented to such third party sharing your information with us.

Sensitive personal data

If collecting or storing sensitive personal data such as information relating to health, beliefs or political affiliation, we typically ask for your explicit consent. However, there are some situations where it will not be possible to request consent, such as if you have an accident at one of our events. If this does occur, we will ensure your privacy rights are protected.

Children’s personal data

Our products and services are not intended for children under the age of 13 and we do not knowingly collect personal data from this age group. If any information is collected from a child under the age of 13 without verification of parental consent, it will be deleted.

11. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA - EU DATA SUBJECTS

Innovate UtilityCX operates in countries with data protection laws that may provide individuals with the right to be able to access and control their information. We will always enable you to exercise the rights provided by the appropriate data protection laws.

Your EU Data Subject Rights

If you are a resident of the European Economic Area (EEA), we collect and process Personal Data about you only where we have a legal basis for doing so under applicable data protection law, including under the European General Data Protection Regulation (GDPR). The legal basis will depend on the purpose for which we process your Personal Data as generally described in section: How we use information about you.

You have the right to:

Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent
If you wish to exercise any of the rights set out above, please contact the DPO (details below).

If you believe we have not complied with any applicable data protection law, you can lodge a complaint with the UK data protection authority. In the UK, the relevant authority is the Information Commissioners Office, you can find their details at www.ico.org.uk.

We note that we are a “controller” for those services where we make decisions on how personal information is used in connection with our services, and we are a “processor” for those services where we only use personal information as allowed by our customers.

UK & EU Data Subjects – How to contact us:

Address: Innovate UtilityCX

2612 W Lamberth Rd Ste 300, Sherman, TX, 75092-5183 USA

Email: info@iucx.org