Short Takes

Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.

2025 Short Takes are sponsored by Teleperformance

The Current Trade Dispute, Our Electricity Customer View

Innovate UtilityCX (IUCX) is a non-profit organization and the world’s education and networking leader in Utility Customer Experience...

3 min read

Attendees consistently report one of the primary reasons they attend IUCX is to talk to peers, listen to what others are doing to address...

1 min read

Wednesday, May 7, 2025 | 6:45 am – 8:00 am | West Building | 301A Where can you get a hearty breakfast, good company that can talk...

1 min read

Site visits to utility customer service operations are the hands-down favorite part of every LeadNext program year. On March 27, the...

1 min read

In place now for a decade, IUCX enjoys a strategic partnership with two industry trade associations: EEI and AGA. Both help promote and...

1 min read

The photo above shows a family tradition of annual matching PJ night during Christmas time when they bake, play board games, watch movies...

2 min read

With 2025 being his third year as a Planning Committee member, Christopher Kishimoto enjoys sharing his conference experiences at...

2 min read