Short Takes

Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.

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Registration for IUCX 2025 Events Open Soon

Get ready for the online registration launch! Count on excellent quality content and networking from all of the Innovate UtilityCX...

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After Registration – Advance to Steps 2 - 4

After registration, make sure to plan your stay and travel accommodations! Step 2: Book Your Room All IUCX 2025 live events are located...

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Make the Most of IUCX 2025 with FACTS

FACTS: F irst-time A ttendee C onference T ip S Short Takes offer quick bites of information, enough to take action, whet your...

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Planning Committee Spotlights: Robin Hector, BGE, an Exelon Company

In her second year as a Planning Committee member, Robin Hector lives and breathes customer service as a senior call center supervisor...

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Planning Committee Spotlights: Zack Thompson, Salt River Project

“The connections made and those I can grow with peers at other utilities is my favorite part of being a Planning Committee member,” said...

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Planning Committee Spotlights: Sonia McCollum, Southern Company Gas

Since CS Week 2020, Sonia McCollum has enjoyed the extra ribbon designating her as a Planning Committee or PC, added to her CS Week name...

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First LeadNext Site Visit: Liberty Utilities in Londonderry, NH

LeadNext Application Season Invites You! Don't Miss out on the next site visit! Fall temperatures and seasonal color greeted the LeadNext...

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October Means Award Applications and Nominations Are Open!

Excellence Awards showcase customer service excellence in four company-wide categories, in two levels based on utility revenues. They...