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Short Takes
Formerly CS Week eNews, Short Takes are monthly, bite-size articles to keep you up-to-date on upcoming events, webinars and IUCX opportunities.
2025 Short Takes are sponsored by Teleperformance
Planning Committee Spotlights: Kimberly Allen, Georgia Power
The photo above shows a family tradition of annual matching PJ night during Christmas time when they bake, play board games, watch movies...
IUCX Publishing
2 min read
Planning Committee Spotlights: Christopher Kishimoto, Eversource
With 2025 being his third year as a Planning Committee member, Christopher Kishimoto enjoys sharing his conference experiences at...
IUCX Publishing
2 min read
Planning Committee Spotlights: Sean Dawson, Austin Energy
A Planning Committee member for four years, Sean Dawson of Austin Energy is assigned to the Field Services Conference Workshop track...
IUCX Publishing
2 min read
Planning Committee Spotlights: Peggy Miller, City of Fort Worth, TX Water
“My role at the City of Fort Worth’s water utility is to lead the customer relations department, ensuring we build strong connections and...
IUCX Publishing
2 min read
Planning Committee Spotlights: April McAllaster, SoCalGas
“Meeting peers and making connections with people in the utility industry from across the country is my favorite part of being a Planning...
IUCX Publishing
2 min read
Planning Committee Spotlights: Kinn’zon Hutchinson, Gainesville Regional Utilities
Hutchinson on a horseback adventure. With seven years’ experience as a Planning Committee member, Kinn’zon Hutchinson brings a wealth of...
IUCX Publishing
2 min read
Planning Committee Spotlights: Anthony Fitzhugh, Salt River Project
As a field and shop operations supervisor at 2025 host utility Salt River Project , Anthony Fitzhugh supervises a team that sets,...
IUCX Publishing
1 min read
Planning Committee Spotlights: Diana Dominique, Electricity Canada
Involved as a Planning Committee member since 2019, Diana Dominique wears many hats at Electricity Canada , as its senior director for...
IUCX Publishing
1 min read
Planning Committee Spotlights: Danya Davin, Arizona Public Service
Hailing from Phoenix, AZ, the location for IUCX 2025, Danya Davin has worked with Arizona Public Service or APS in a variety of roles....
IUCX Publishing
2 min read
Planning Committee Spotlights: Tom Cunningham, Duke Energy
In his day job, Tom Cunningham , leads a vendor management team focused on Duke Energy’s revenue services vendors in the billing,...
IUCX Publishing
2 min read
Planning Committee Spotlights: Robin Hector, BGE, an Exelon Company
In her second year as a Planning Committee member, Robin Hector lives and breathes customer service as a senior call center supervisor...
IUCX Publishing
1 min read
Planning Committee Spotlights: Zack Thompson, Salt River Project
“The connections made and those I can grow with peers at other utilities is my favorite part of being a Planning Committee member,” said...
IUCX Publishing
2 min read
Planning Committee Spotlights: Sonia McCollum, Southern Company Gas
Since CS Week 2020, Sonia McCollum has enjoyed the extra ribbon designating her as a Planning Committee or PC, added to her CS Week name...
IUCX Publishing
2 min read
Planning Committee Spotlights
Spotlights on Anisha Cathey and David Goldberg
IUCX Publishing
2 min read
PC Spotlights | Roger Stephens & Kristina McClenahan
Customer engagement is a door that swings both directions. Getting to know customer preferences and priorities is the first step to them...
IUCX Publishing
3 min read
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